Refund policy

At FloorMat.site, customer satisfaction is our highest priority. We proudly offer FREE RETURNS and FREE REFUNDS within 30 days of delivery.

Return Eligibility

To qualify for a return:

• Return requests must be submitted within 30 days of delivery.
• Items must be returned in acceptable condition.
• Proof of purchase is required.

We provide FREE return shipping worldwide for eligible returns.

To initiate a return, please contact:

Our support team will provide complete instructions for returning your item.

After receiving and inspecting the returned product, we will notify you regarding approval.

Approved refunds will be processed to the original payment method within 5–10 business days.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos and your order number.

We will provide a replacement, exchange, or full refund when appropriate.